Connecting America - All of It

Position Title: Sales Operations Manager

Reports To: CEO

Company Name:  INDATEL Services, LLC | www.indatel.com | 816.888.8300

Position Location: 10955 Lowell Avenue, Suite 500, Overland Park, KS 66210

Origination Date: 2/5/2026

Exempt/Non-Exempt: Exempt

Part/Full/Contract: Full

Salary and Benefits Information:
This position has a competitive base salary and bonus structure based on sales objectives. INDATEL Services provides paid holidays, vacation, sick time, bereavement, and volunteer time off. INDATEL Services offers a competitive benefits package including a 401K savings plan with company matching up to 7%; four medical plans to choose from, dental and vision plans; health saving account for qualified plans with employer contribution; company-paid life insurance; short- and long-term disability, and supplemental benefits such as additional life insurance, hospital coverage, critical illness, and accident policy.

INDATEL Services – Vision/Mission/Strategy

  • The mission of INDATEL is to enhance our position as the premier nationwide facility-based Ethernet solutions provider offering superior connectivity from rural to urban America.
  • The vision of INDATEL is to expand and promote a successful portfolio of Ethernet products & services available as the result of collaborative and innovative partnership with our members/owners.
  • Central objective is to bring national opportunities (RFPs resulting in contracts) to our members that might not otherwise have been presented and garnering profitable products & services through INDATEL Rural Ethernet eXchanges.
  • Strategy includes building market awareness of the high-quality/high bandwidth rural and urban fiber networks deployed by our members; unifying our member-owned networks with key tier 1 city anchor points of presence; Integrating our national marketing & sales activities under the INDATEL brand; leading the industry rally call for continued collaboration among rural network providers; and dedicating time and resources to our common goals and objectives.

Position Description/Purpose:
The Sales Operations Manager is responsible for the execution engine that supports revenue across all sales channels, ensuring that pricing, order readiness and technical validation happen accurately and efficiently. This role is a central point of accountability for shared sales resources up through order execution.
Responsibilities:
Sales execution and operational ownership:
• Own pricing responsibilities across all channels (wholesale, enterprise and future channels)
• Own sales process workflows from opportunity intake through signature
• Manage intake, prioritization, and throughput of pricing and pre-signature order activity
• Ensure orders are priced accurately, margins protected, members engaged, and are technically accurate
• Establish and enforce SLAs for shared sales resources
• Ensure proper usage of sales systems
• Identify bottlenecks, failure points and inefficiencies and recommend and implement process improvements
• Support system transitions and enhancements with minimal disruption to sales
• Track and report on key metrics

Team Leadership:
Directly manage the sales coordinators (pricing team) and the solutions project managers.
• Capacity planning and workload balancing
• Performance management and coaching
• Clear role definition and accountability

Qualifications: Education and experience requirements typical for this position include:

• Some experience in a leadership position preferred
• 3+ years in telecom, network services or complex B2B sales environments
• Proven experience in sales operations, commercial operations, or pre-sales execution
• Experience supporting multiple sales channels simultaneously
• Strong understanding of pricing, quoting, and ordering in a carrier or wholesale environment
• Must be willing to attend offsite training and travel as required
• Valid driver’s license
• Legally authorized to work in the US without restrictions and/or sponsorship

The above statements are not an exhaustive list of job responsibilities of this position at INDATEL Services. They only reflect the general duties and responsibilities necessary to describe the principal functions of the job. Responsibilities of the position are subject to change as determined necessary. INDATEL Services is an equal opportunity employer.