Reports To:  Vice President – Carrier Sales

Origination Date:  10/14/2026

Exempt/Non-Exempt:  Non-Exempt

Part/Full/Contract:  Full

Contact Information: 816.888.8300 | hr@indatelservices.com

The Wholesale Support Analyst provides customer-facing operational and deal support for INDATEL’s Carrier Sales team. This role serves as a shared resource across the account managers, improving responsiveness, sales efficiency, and the customer experience, and helping coordinate complex deals from RFP through handoff to Solutions Project Management.

The Wholesale Support Analyst works closely with account managers and their carrier customers, becoming a trusted part of each account team. By taking on RFP coordination, Salesforce upkeep, reporting, and customer follow-up, the Wholesale Support Analyst allows account managers to spend more of their time selling.

The ideal candidate is organized, detail-oriented, and responsive, with a service mindset and the ability to manage many requests at once in a fast-moving wholesale telecommunications environment.

Primary Responsibilities Include:

1.     Coordinate RFP responses: Track incoming requests for proposal (RFPs), enter and organize requirements, research the information needed, and coordinate responses with account managers and internal teams so responses are accurate and on time.

2.     Support account managers in Salesforce: Create and maintain opportunities, keep account and opportunity records accurate and current, and help account managers keep their pipelines up to date.

3.     Back up account managers with customers: Respond to customer requests and follow up on open items while account managers are traveling or unavailable, keeping account managers informed.

4.     Provide customer reporting: Help prepare metrics and reports for carrier customers and support account managers in preparing for customer reviews.

5.     Build customer relationships: Build working relationships with carrier customers and become a trusted part of the account support team.

6.     Prepare deals for handoff: Support overall deal readiness by confirming that details and documentation are complete and accurate before handoff to Solutions Project Management.

How Success Is Measured:

The Wholesale Support Analyst is measured on how well they help the Carrier Sales team respond quickly, stay accurate, and serve customers. Key measures include:

·       RFP turnaround and accuracy – delivering complete, accurate RFP responses on time

·       Salesforce accuracy – keeping opportunities and account records clean and current

·       Responsiveness – responding promptly to customer and account manager requests

·       Customer and internal satisfaction – positive feedback from customers and the Carrier Sales team

·       Account manager capacity – reducing administrative work so account managers can spend more time selling

Core Competencies:

·       Organization – manages many requests, priorities, and deadlines at once

·       Attention to detail – produces accurate, complete work

·       Responsiveness – follows up quickly and reliably

·       Customer service – treats every customer interaction as a chance to build trust

·       Communication – clear and professional in writing and conversation with customers and internal teams

·       Collaboration – works smoothly with account managers and internal teams

·       Problem solving – researches questions and finds answers independently

·       Technical aptitude – learns telecommunications products and business systems, including Salesforce, quickly

·       Self-motivation – takes ownership with minimal direction

Qualifications:

Required:

·       2+ years of experience in telecommunications, sales operations, sales support, or customer support

·       Experience working in a customer relationship management (CRM) system, preferably Salesforce

·       Proficiency with Microsoft Office, especially Excel

·       Strong written and verbal communication skills

·       Bachelor’s degree in business, management, marketing, or a technology field. Equivalent combinations of education and experience will be given adequate consideration.

·       Valid driver’s license

Preferred:

·       Experience supporting RFP responses

·       Experience supporting a sales team in a carrier or wholesale telecommunications environment

·       Familiarity with carrier network services such as Ethernet, dedicated internet access (DIA), and wavelength

Work Arrangement:

·       Hybrid role requiring a minimum of three days per week in the Overland Park, Kansas office

·       Occasional travel for customer meetings and industry events

Compensation:

INDATEL offers a competitive compensation package designed to attract and retain top talent in the telecommunications and Federal technology sectors.

• Competitive base salary commensurate with experience, qualifications, and certifications.
• Quarterly performance-based incentive opportunity.
• Professional development and certification reimbursement.
• Travel and expense reimbursement in accordance with company policy.

Benefits:

At INDATEL, we believe our employees are one of the three pillars of our success. We are committed to providing a comprehensive benefits package that supports our team members and their families.

Benefits include:

• Medical, dental, and vision insurance
• HSA plan
• Company-paid life insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan with 7% company match
• Paid time off (PTO) and company holidays
• Monthly tech stipend
• Flexible work environment
• Professional development and training opportunities
• Industry certification reimbursement
• Employee assistance program (EAP)
• Business travel reimbursement
• Opportunities for career advancement and leadership development

The above statements are not an exhaustive list of job responsibilities of this position at INDATEL Services. They only reflect the general duties and responsibilities necessary to describe the principal functions of the job. Responsibilities of the position are subject to change as determined necessary.